LAB FORCE
SERVICES
Temporary Assignment
EMPLOYEE
GUIDELINES
WWW.LABFORCESERVICES.COM
ASSIGNMENT
RESPONSIBILITIES
Welcome to the
LAB FORCE Team! As an employee of LAB FORCE, you join a
nation-wide network of Professionals dedicated to offering our Customers the best SERVICE we can
provide! Your hard work and dedication
makes it possible! If at any time you
have any suggestions that will serve our common good, please let us know.
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“TEMPORARY” ASSIGNMENTS: |
LAB FORCE places Professionals in “Temporary”
assignments, when the work is complete, the assignment is finished. End dates for assignments may vary as the
work load changes. Your flexibility in
meeting the needs of our Customers may result in increased work opportunities
for all of us!
ATTENDANCE
When you
accept an assignment, make sure prior commitments do not interfere with your
ability to complete the assignment. Your
on-the-job attendance underscores YOUR importance as a Professional, as well as
the importance of our Customer's Patients who are in need of your fine
services.
·
Be
on time for your assignment. It shows
respect for your work and for our customers.
·
48
hours’ notice is required if you cannot complete a given assignment.
·
24
hours’ notice is required if you cannot complete a particular day’s shift.
·
Notify
your supervisor or department if your attendance will be interrupted or
delayed.
·
Notify
your Staff Coordinator at LAB FORCE
if your attendance will be interrupted or delayed.
QUALITY ASSURANCE
Your Staff
Coordinator will conduct a “Quality Assurance” check with YOU within 24 hours
of beginning an assignment. Any concerns
or questions you have should be discussed at that time. Your Staff Coordinator will also conduct a
“Quality Assurance” check with our Customer to be sure all needs are being
met. Additional “Quality Assurance”
calls will be made to the Customer at the two week and four week points. Prompt attendance is key to the successful
continuation of assignments.
If you miss a
day’s assignment without giving proper or emergency notice so that a
replacement can be found in a timely manner, your continuation in the
assignment will be jeopardized. The
Customer’s decision about your continuation is final.
EMPLOYMENT
Remember that
you are a LAB FORCE employee. Your introduction to our customers through
the completion of assignments are managed by your LAB FORCE Staff Coordinator.
LAB FORCE will issue your
weekly paychecks based on the Time Cards you submit, and will deduct appropriate
local, state and federal taxes.
LAB
FORCE provides Worker’s Compensation coverage, General and Professional
Liability insurance coverage for all “Temporary Assignment” employees.
LAB FORCE SERVICES reserves the right to amend, modify or
change the enclosed policies and benefits at any time.
ATTIRE
First impressions are important! Dress to conform - not to stand out. Remember to follow Professional
requirements when dressing for an assignment
and ALWAYS follow the customer’s dress codes. Your Staff Coordinator will have
this information for you. Professional attire dictates conservative clothing,
and moderate hair and/or make up styles.
Be sure to follow OSHA requirements for gloves, safety glasses, etc.
PROFESSIONAL BEHAVIOR
Avoid personal
phone calls when on the job. In the case
of an emergency, if a personal call must be made, call from a pay phone during
a break or, if necessary, ask permission from your supervisor to have time to
make a call. Be sure to keep PERSONAL
problems away from work!
Discuss work
problems, salary questions and/or offers of permanent employment WITH YOUR
STAFF COORDINATOR at LAB FORCE - not
with your assignment supervisor.
Remember that LAB FORCE is
YOUR EMPLOYER. Do not discuss employment
issues with the customer.
UNLAWFUL HARASSMENT
It is LAB FORCE’s intention to maintain a
work environment free from all forms of discrimination and harassment,
including sexual harassment. If you
believe you have been subjected to harassment you should contact LAB FORCE SERVICES central offices
immediately. All complaints will be
investigated and treated with the utmost confidentiality. Violations of this policy by LAB FORCE SERVICES employees will
result in discipline up to and including discharge. For additional information, please contact
your Staff Coordinator.
DRUG AND ALCOHOL ABUSE
It is the
policy of LAB FORCE SERVICES that
the use, possession, transfer or sale of illegal drugs or controlled substances
by Temporary Assignment Employees is prohibited. Consequences may include disciplinary
actions, up to and including termination. Alcohol and drug testing may include
pre-employment, upon reasonable suspicion,
for cause, post accident, randomly,
periodically or at the request of the customer.
HIPAA and
JACHO Standards
All
Lab Force Services Temporary Assignment Employees will render care in
accordance with the ethical and professional standards, policies and
procedures, all applicable statutes and regulations, including but not limited
to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and
the requirements of the Joint Commission on Accreditation of Health Care
Organizations (“JCAHO”) and other regulatory agencies to which our customers
are subject.
All Lab Force
Services Temporary Assignment Employees will respect the confidential nature of
all PHI (Personal Health Information) relating to patients. Further, Lab Force Employees shall comply
with all applicable laws, rules, and regulations governing confidentiality, use
and disclosure requirements of the federal, State and local laws and
regulations, including but not limited to those provisions concerning
HIV/AIDS-related information of AIDS and Immunodeficiency Virus and HIPAA.
All
Lab Force Services Temporary Assignment Employees warrant that they have not
been excluded from participation in federal health care programs.
CONFIDENTIALITY
As a LAB FORCE employee on “Temporary”
assignment to our Customers, you will be exposed to both technical and
non-technical information; business methods and practices; pricing, medical records and other such information
not generally available to the public.
All LAB FORCE Temporary
Assignment
employees agree to keep secure and confidential any proprietary (technical and
non-technical) information either during or subsequent to employment.
Your Staff
Coordinator may request that you read and sign specific Confidentiality
Agreements with certain of our Customers.
Such Agreements are required to be assigned to that Customer.
SET A POSITIVE AND
PROFESSIONAL EXAMPLE:
Before making
a personal comment or asking personal questions of another worker
or Patient, think: “Could my comments or
questions make another person feel uncomfortable?”
Avoid making
assumptions that “practical jokes”, “friendly gestures” - both verbal and
physical - are harmless or inoffensive.
Quite often such jokes and gestures are not viewed as inoffensive by
others.
Set a positive
example! Treat everyone with respect and
let others know that you expect the same treatment.
Finally, be
considerate of both the physical and emotional aspects of your Patients’
privacy and confidentiality.
RIGHT TO KNOW
Employers are
required to provide their employees with information and training regarding
hazardous chemicals and materials in the workplace. The company you are assigned to is
responsible for identifying such items, labeling containers, providing training
on the safe use of hazardous chemicals and securing Material Safety Data
Sheets. You have the right to review these sheets as they provide valuable
information for helping you avoid injury or illness while handling hazardous
substances.
EQUAL EMPLOYMENT
It is the
policy of LAB FORCE to provide equal
employment opportunity to all employees and applicants. No person shall be discriminated against
because of age, race, religion, color, sex, height, weight, marital status,
national origin or disability. This
policy applies to all terms, conditions and privileges of employment, including
hiring, training, placement, promotion, transfer, compensation and benefits.
SAFETY
Your safety on
the job is of the utmost importance to LAB
FORCE. Please take the time to learn
the proper safety procedures at your assigned location and follow general rules
of safety at all times. Should an
accident occur, notify your supervisor immediately, and call the Safety Officer
at the LAB FORCE Central Offices at
1-800-522-8324.
PAYROLL PROCEDURES
·
At
the end of your work week, complete and sign a TIME CARD. Have your
supervisor sign the card to verify the hours worked.
·
Be
sure that you clearly write in the DATES of the days you work. If requested, include your Job Number and
Social Security number.
·
Fax
your Time Card to LAB FORCE
Financial
·
Paychecks
are mailed twice each week: Time Cards received by 10am Monday will be
processed and mailed Tuesday. Time Cards
received by 10am Wednesday will be processed and mailed Thursday.
·
LAB FORCE reserves the right to make reasonable
adjustments to the payroll schedule, as noted above, during holiday periods.
·
Your
paycheck will be mailed to the address which appears on your W-4.
·
LAB FORCE offers Direct Deposit service. The
enclosed enrollment form explains the benefits and procedures.
·
Most
Direct Deposits are credited within two working days of payroll being
processed. Check with your bank to see
how quickly they credit Direct Deposits.
·
A
new Time Card is mailed with each paycheck.
WHEN TO CALL
LAB FORCE
As a Team
member, you are asked to communicate
with your LAB FORCE Staff
Coordinator on a regular basis. Your
input on the experience gained during your assignments is valuable in helping
us to do a good job for YOU! The LAB FORCE Central Office hours are
Monday through Friday, 8am to 6pm EST.
Our toll free number is 1-800-522-8324
Professional Changes:
·
If
you change your professional status,
certification and/or licensure, LET US KNOW!
·
If
you need additional hours or a change of schedule, LET US KNOW!
·
If
you are planning to move and would like to pursue career opportunities in a new
location, LET US KNOW!
Payroll Questions:
·
If
you do not receive a paycheck in a timely manner, please give us a call.
·
If
you change your name, address, telephone number, and/or tax exemptions, let us
know. We require that you fill out a new W-4 form.
Emergencies:
·
24
hours’ notice is required if you are going to miss a day of work.
·
In
case of an emergency that will cause you to miss work or arrive later than
expected, you are required to contact your department supervisor at the job
site AND LAB FORCE.
·
If
you have an “on the job” accident, immediately call LAB FORCE and speak to the Safety Officer. Because LAB
FORCE is concerned about your health and safety, and also manages your
Worker’s Compensation insurance, timely reporting of an accident is essential
to your benefit coverage.
GENERAL QUESTIONS
·
If
you experience problems or have concerns while on assignment, please contact
your Staff Coordinator DURING A
SCHEDULED BREAK IN YOUR WORK RESPONSIBILITIES!
·
If
you are asked to use your vehicle or the customer’s vehicle for travel during
an assignment, immediately call so that appropriate paperwork can be
transmitted and signed. This paperwork
assures your insured protection and the customer’s.
·
When
your assignment ends or is extended by the customer, be sure to call your Staff
Coordinator.